After you've submitted a quote, you might choose to lease your place before you've heard back from the insurer. While this is permitted, there are some risks involved. Here's what you should know.
💡 Helpful tip |
If you're not sure whether your accommodation will be available for the full duration of the rental, it's safer to decline the rental offer. Doing so will not affect your standing in any way. Learn more |
Timing is everything
You can back out of a rental offer at any point between:
- the moment you submit your quote
- the moment the booking is confirmed (i.e., when the policyholder signs their rental contract), if your accommodation is chosen
There aren't any negative consequences for backing out of a rental within the allotted time. But once the booking is confirmed, backing out will count as a cancellation. There are penalties for cancelling a rental, which you can learn about in this article.
💁♂️ Good to know |
If your accommodation is selected for rental, you'll be informed by email automatically. You will receive a separate email (called 'rental summary') as soon as the booking is confirmed. |
How to withdraw your quote
You must open the quote in your dashboard, through 'My rental offers & bids'.
Once you've opened the quote, click the button 'Withdraw this quote' at the bottom of the page.
💁♂️ Good to know |
After you've confirmed the withdrawal, the listing(s) included in your quote will no longer be considered for this rental. |
If your quote has the status 'Selected'
You cannot withdraw a quote directly in your dashboard if it has the status 'Selected' (i.e., if one of the listings included in your quote has been chosen for rental).
If you must withdraw a selected quote, email us right away at info@sinistar.com. Remember to specify the reference number of the rental offer.
❗️ Important |
Messages sent outside of office hours might not be read in time. Sinistar is not responsible if this results in a rental cancellation. |
💁♂️ Good to know |
Note that if you follow these instructions, your quote will keep the status 'Selected' in your dashboard going forward. But rest assured that our agents will follow up with the policyholder and insurer to find them another accommodation. |