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Hosting policyholders

Find answers to your questions about hosting.

The basics

  • How to become a Sinistar host
  • Understanding service fees
  • Your relationship with Sinistar
  • How Long Does a Rental with Sinistar Last?
  • Am I protected against damage, loss or theft?

Obtaining a rental

  • Understanding rental offers
  • How to respond to rental offers
  • What happens if I ignore a rental offer?
  • How to submit a quote for a rental
  • How to set the price for your accommodation
  • I have submitted a quote for a rental. When will I hear back?
See all 8 articles

Managing your listings

  • What is a furnished and equipped accommodation?
  • What are the most important criteria for policyholders when selecting a quote?
  • Understanding reviews
  • Can I promote my business in my listings?
  • Can I specify a minimum length of stay in my listings?
  • I can't find the address of my accommodation in the drop-down menu. What should I do?
See all 8 articles

Preparing for a rental

  • How to welcome guests
  • Entry instructions
  • Cleanliness of the accommodation
  • How to prepare your accommodation for rental

During a rental

  • Understanding payments
  • Communicating with guests
  • Extending stays

Cancellations and refunds

  • Can guests cancel their reservation?
  • What happens if I need to cancel a rental?
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